Telecommunications

For your organization to succeed, you must maintain optimum telecom capabilities in today’s challenging business environment.  You need systems that are effective, flexible and scalable – and the right talent to manage them.

Bayside delivers.  From turnkey support solutions, to complex installations and testing, Bayside’s telecom managed services help you:

  • Control overhead and improve both quality and efficiency
  • Streamline support and testing functions
  • Effectively tackle new initiatives, even large ones
  • Enhance your telecom ROI

Work with a partner who designs more intelligent telecom solutions that help you to not just survive, but thrive.

We’re Bayside Solutions.  What can we do for you?
Contact us at 800.220.0074.

Telecom Services

  • Outsource day-to-day operation and management of your enterprise network
  • Optimize systems and services, to ensure performance is maintained at or above agreed quality levels
  • Manage network changes
  • Provide field maintenance support
  • Install and upgrade equipment

Vendor Support

  • Trouble ticket support
  • Creation
  • Life-cycle tracking
  • Updating
  • Documentation (scope of work)
  • Ensure proper approvals are in place (involvement with project management, market management and RF management)

Alarm Testing

  • Cell site-level work (GSM, UMTS and LTE)
  • Utilize remote operation and support systems software to interface with various vendor equipment and technologies (Ericsson, ALU, Nokia, Nortel)
  • Command line communications to determine site status and identify alarm condition(s)
  • Full documentation of pre/post-work status as well as vendor tracking (login/logout, contact info)
  • T-1 path testing

Reporting

  • Ticket tracking
  • Volume
  • Trend per Market
  • Vendor Compliance

Overnight Operational Field Support

  • Provide relief during off hours for field support
  • Manage and triage all mobility site issues, both network and facilities
  • Track and report on all activities
  • Schedule all staffing assignments
  • Remote restoral
  • Validate site accessibility
  • Minimize the need for unnecessary tech roll outs

Drive Testing

  • Qualified technicians to mobilize and test all cellular networks for performance matrix
  • Attention to detail
  • Report back all data to customer, accurately and timely

Helpdesk

  • 24/7/365 support
  • Fully secured and redundant locations
  • Scalability to match or meet the footprint of your network
  • Multiple tiers of support available
  • Customer support
  • Triage support
  • Root-cause analysis