PHONE CALLS
Return phone calls promptly, if possible

Remain personable even when calls are “strictly business”

Keep personal calls to a minimum and to yourself

Avoid putting people on hold

Mute your mobile phone in meetings and where appropriate

Don’t incessantly check your PDA or text during meetings and conversations

MEETINGS
Arrive promptly with an agenda and a hard stop

Be concise

Take good notes

Ask for others opinions and actively listen

Summarize what's been covered and next steps

Thank people at start and close

EMAIL
Title in subject line specific to topic discussing, and searchable

Use proper spelling, grammar, and punctuation

Reduce forwarded emails, better to summarize

Return emails quickly, if at all possible

Address and sign your emails

Don't USE ALL CAPS.

Circulate copies (cc) sparingly